RAD ELSTER
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Privacy Policy

1. Data protection at a glance

General information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy set out below this text.

Data collection on this website

Who is responsible for the data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the section „Information on the controller“ in this privacy policy.

How do we collect your data?

Your data is collected, on the one hand, by you providing it to us. This may, for example, be data which you enter into a contact form.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or the time at which the page was accessed). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected in order to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour. Insofar as contracts can be concluded or initiated via the website, the transmitted data is also processed for contractual offers, orders or other order enquiries.

What rights do you have regarding your data?

You have the right at any time to obtain information free of charge about the origin, recipients and purpose of your stored personal data. You also have a right to request the rectification or erasure of this data. If you have given consent to data processing, you may withdraw this consent at any time with effect for the future. In addition, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have a right to lodge a complaint with the competent supervisory authority.

You may contact us at any time regarding this and any further questions on the subject of data protection.

2. Hosting

We host the content of our website with the following provider:

Hetzner

The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (hereinafter „Hetzner“). When you visit our website, Hetzner records various log files including your IP addresses. The servers are located in a data center in Germany.

Hetzner is used on the basis of Art. 6 Abs. 1 lit. f GDPR. We have a legitimate interest in presenting our website as reliably as possible. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 Abs. 1 lit. a GDPR and § 25 Abs. 1 TDDDG, insofar as the consent covers the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

You can find further information in Hetzner's privacy policy: https://www.hetzner.com/de/legal/privacy-policy.

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law which ensures that this provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General information and mandatory information

Privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission over the internet (e.g. when communicating by email) can have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Information on the responsible body

The body responsible for data processing on this website is:

RAD ELSTER GmbH
Hagerstraße 2
08645 Bad Elster

Phone: +49 37437 53344-0
E-Mail: info@radelster.de

The responsible body is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses or the like).

Storage period

Insofar as no more specific storage period has been stated within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted, provided we have no other legally permissible grounds for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion takes place after these grounds cease to apply.

General information on the legal bases for data processing on this website

Insofar as you have consented to data processing, we process your personal data on the basis of Art. 6 Abs. 1 lit. a GDPR or Art. 9 Abs. 2 lit. a GDPR, where special categories of data pursuant to Art. 9 Abs. 1 GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 Abs. 1 lit. a GDPR. Insofar as you have consented to the storage of cookies or to access to information on your device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of § 25 Abs. 1 TDDDG. Consent can be revoked at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 Abs. 1 lit. b GDPR. Furthermore, we process your data insofar as it is necessary for the fulfillment of a legal obligation on the basis of Art. 6 Abs. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6 Abs. 1 lit. f GDPR. Information on the legal bases applicable in each individual case is provided in the following paragraphs of this privacy policy.

Recipients of personal data

In the course of our business activities, we cooperate with various external bodies. In doing so, it is in some cases also necessary to transmit personal data to these external bodies. We disclose personal data to external bodies only where this is necessary within the scope of the performance of a contract, where we are legally obliged to do so (e.g. disclosure of data to tax authorities), where we have a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR in the disclosure, or where another legal basis permits the disclosure of data. When using processors, we disclose personal data of our customers only on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of your consent to data processing

Many data processing operations are possible only with your express consent. You may withdraw consent already given at any time. The lawfulness of the data processing carried out up to the withdrawal remains unaffected by the withdrawal.

Right to object to the collection of data in special cases and to direct marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 (1) LIT. E OR F GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS DATA PROTECTION DECLARATION. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 (1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSES OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSES OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSES OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 (2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of infringements of the GDPR, data subjects have a right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data which we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. Insofar as you request the direct transfer of the data to another controller, this will only take place where it is technically feasible.

Information, rectification and erasure

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, where applicable, a right to rectification or erasure of this data. You may contact us at any time regarding this and any further questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You may contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser's address line changes from „http://“ to „https://“ and by the lock symbol in your browser line.

When SSL or TLS encryption is activated, the data which you transmit to us cannot be read by third parties.

Objection to advertising emails

The use of contact data published within the framework of the legal obligation to provide an imprint for the purpose of sending advertising and information materials not expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam emails.

4. Data collection on this website

Cookies

Our internet pages use so-called “cookies”. Cookies are small data packets and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted after the end of your visit. Persistent cookies remain stored on your device until you delete them yourself or an automatic deletion is carried out by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies within websites (e.g. cookies for processing payment services).

Cookies have various functions. Numerous cookies are technically necessary, since certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies may be used to evaluate user behaviour or for advertising purposes.

Cookies which are necessary to carry out the electronic communication process, to provide certain functions desired by you (e.g. for the shopping cart function) or to optimise the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 (1) lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimised provision of its services. Insofar as consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG); the consent can be withdrawn at any time.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be limited.

You can find out which cookies and services are used on this website in this privacy policy.

Enquiry by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The processing of this data is carried out on the basis of Art. 6 (1) lit. b GDPR, insofar as your enquiry is connected with the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Art. 6 (1) lit. f GDPR) or on your consent (Art. 6 (1) lit. a GDPR) insofar as this has been requested; the consent can be withdrawn at any time.

The data which you have sent to us via contact enquiries will remain with us until you request us to delete it, withdraw your consent to its storage or the purpose for the data storage ceases to apply (e.g. after your request has been completed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

Online enquiry form (bicycle rental)

On our website we offer an online form via which you can submit a non-binding enquiry for our bicycle rental. If you use this form, the data which you enter (in particular name, contact details and the details of your desired rental such as period, type of bicycle and accessories) is processed for the purpose of handling your enquiry and preparing a possible rental contract.

The processing is carried out on the basis of Art. 6 (1) lit. b GDPR (implementation of pre-contractual measures or performance of a contract). The provision of the data marked as mandatory fields is necessary for the handling of your enquiry; without this information we cannot process your enquiry.

To store and process the inquiry data, we use an externally hosted database from the provider Neon Inc. (serverless PostgreSQL service) with a server location in the European Union (Frankfurt am Main). To send the inquiry and confirmation emails, we use the email service provider Resend, Inc. We have data processing agreements with these service providers pursuant to Art. 28 GDPR; they process the data exclusively in accordance with our instructions. Insofar as a transfer to a third country (e.g. USA) takes place, this is safeguarded by appropriate guarantees (standard contractual clauses of the EU Commission).

We store the data collected in the course of an enquiry until the purpose for the storage ceases to apply (e.g. after your enquiry has been completed or after the termination of a rental relationship arising from it). Mandatory statutory retention periods – in particular commercial and tax law periods – remain unaffected.

Origin/source identification via QR codes

If you access our rental page via a QR code (e.g. of a partner hotel or one of our display stands), we store the source identifier contained therein locally in your browser (localStorage) in order to be able to attribute a later rental enquiry to the correct source. No cookies are set in this process and no data is transmitted to third parties.

Only a short source identifier and the time of access are stored; this information is automatically deleted after 30 days. The processing serves the evaluation of our advertising channels and is carried out on the basis of Art. 6 (1) lit. f GDPR (legitimate interest in measuring the success of our rental partnerships).

You can prevent or undo this storage at any time by clearing your browser's local storage or by using your browser's private mode.